E-mails going directly into your Gmail spam/junk folders

When receiving e-mails from us, make sure that our e-mail address is under the Safelist to remove any chance of them going in your spam or junk. 

If you are using a Gmail account, you would need to go through a small process to filter our e-mails to the Safe List

Login to your Gmail Account.

Open our e-mail that is located in your Spam folder

If you cannot locate the Spam tab, click More.

Click on the 3 dots on the right.

Click Filter messages like this.

Insert our e-mail “[email protected]” in the first row next to From. 

Click Create filter.

Tick the box Never send it to Spam.

Tick Categorise as: and choose Primary.

 Click Create filter. 


This will create your filter and moving forward, our e-mail will go directly into your normal inbox. 

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