Proof of Identity (POI) Document Criteria for Identity Verification


We will be able to accept one of the following:


Drivers License

National Identity Card

Residence Documentation

Temporary residence permits are not accepted as proof of identification. 

Our Guidelines:


It needs to be a government-issued document.


We need the front and back of the document.


Must be able to see the full document. All 4 corners and not cropped.


You must be aged 18 or over.


We do not accept expired documents.


It must state your Date of Birth.


Please ensure the document is not password protected.


File format: JPEG or PNG files.


Documents that look edited/tampered will be denied.


Clients aged under 18 years old will have their accounts suspended instantly.


An acceptable document:

All 4 corners of the document are visible.


It’s clear and readable.


Nothing is edited/tampered with.

Not acceptable:

 We do not accept cropped documents.

If you need to add additional documents, please
click/tap here
to see how to upload them.

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